Last updated: June 15th 2025
This Refund Policy outlines the conditions under which payments made to TechSalesU Pte. Ltd. (UEN: 202524618R) are refundable, in accordance with our service terms, commercial guarantees, and applicable law. By purchasing or enrolling in any of our programs or services, you agree to the terms of this Refund Policy. This Refund Policy forms part of your overall agreement with TechSalesU as referenced in our Terms & Conditions.
1. Scope of Services Covered
This policy applies to all services delivered by TechSalesU Pte. Ltd., including:
The Sales Accelerator (individual coaching)
Tech Start-Up Sales Transformation (B2B)
Outbound Sales System Transformation (B2B)
End-to-End Sales Process Transformation (B2B)
2. General Refund Policy (Default Position)
Unless stated otherwise in a signed client agreement, all payments are non-refundable due to the nature of our services, which involve:
Immediate allocation of training and strategic resources
Access to proprietary intellectual property
Scheduling of one-on-one coaching and delivery personnel
Program customization and setup costs
Clients are expected to carefully review all program materials and terms before confirming enrollment or initiating payment.
Programs are non-transferable. Enrollment is tied to the individual or business listed on the agreement or invoice.
3. The Sales Accelerator – Conditional Guarantee
A conditional money-back guarantee applies only to “The Sales Accelerator” program under the following terms:
You may request a 100% refund of your program fee if all the following criteria are met:
Eligibility Requirements:
You attended all 18 private 1:1 coaching sessions as scheduled or rescheduled within the timeframe.
You completed the full online course curriculum (all lessons marked complete).
You submitted all assigned homework, templates, and exercises on time.
You made a demonstrable, good faith effort to implement the Structured Selling Operating System™ as assessed by TechSalesU.
You did not achieve at least 2X return on your initial investment in the program.
Your request is submitted within 30 days of program completion (final call or access expiration).
Required Documentation:
You must provide evidence of:
Session attendance logs and recordings
Completed assignments and activity logs
CRM/sales pipeline activity (if applicable)
Email or written summary of implementation effort and business outcomes
Refunds are processed within 30 business days upon confirmation of eligibility.
No partial refunds will be issued. If you fail to meet all conditions, you will not be eligible for a refund.
We reserve the right to deny refund claims if we determine that the Client has misrepresented their effort or attempted to exploit the guarantee in bad faith.
4. B2B Programs – No Guarantee or Refunds
The following programs do not offer a performance-based guarantee and are strictly non-refundable:
Tech Start-Up Sales Transformation
Outbound Sales System Transformation
End-to-End Sales Process Transformation
These services are tailored consulting and delivery engagements designed around a mutual Statement of Work (SOW). Custom work begins upon signing, and therefore payments are non-refundable once the agreement is signed and/or payment is received.
5. Rescheduling or Deferral Requests
Clients may request to defer program delivery (e.g., session dates or start dates) subject to approval and availability. Such changes do not constitute grounds for a refund.
6. Payment Disputes and Chargebacks
Initiating a chargeback or payment dispute without first contacting us to resolve a concern in good faith is a breach of our Terms & Conditions.
In the event of an unauthorized chargeback, TechSalesU reserves the right to:
Suspend access to all services
Initiate legal or collection action
Provide all relevant agreements and documentation to the payment processor to dispute the claim
We reserve the right to deny any refund request if we suspect fraudulent activity, third-party impersonation, or a breach of AML/CTF policies.
7. How to Request a Refund (if eligible)
Send a written request to: 📧 [email protected]
Subject: Refund Request – [Your Full Name]
Include:
Your full name
Program name
Date of enrollment
Payment method and transaction ID
Reason for refund and documentation (if applicable)
All refund requests will be reviewed and responded to within 10 business days.
If approved, refunds will be issued only to the original payment method or bank account used for the initial transaction.
8. Governing Law
This policy is governed by the laws of Singapore. Any disputes related to refunds shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Policy Changes
We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website at:📄 https://techsalesu.net/refund-policy