This Refund & Cancellation Policy explains when and how you can cancel and when refunds are available for programs provided by TechSalesU Pte. Ltd. (UEN 202524618R), Singapore (“TechSalesU”, “we”, “us”, “our”).
It should be read together with our Terms & Conditions and with the written services agreement you receive when you enrol. If anything in your services agreement differs from this policy, your services agreement applies.
1 About our services
We provide online sales training, professional development and consultancy services for sales professionals, built on our proprietary methodology, The Structured Selling Operating System™ (SSOS™). Our programs — currently The Sales Accelerator and The Sales Immersive — are delivered as one-to-one mentorship implementation programs supported by an online course, structured materials, tools and resources. You enrol only after a free consultation and a detailed assessment call, and after reviewing and signing a Services Agreement that sets out your program, fee and payment schedule — so you know exactly what you are agreeing to before you pay. When you enrol, we begin allocating time and resources to you and typically give you prompt access to materials and scheduling.
Because our programs are delivered over time and include immediate access to materials and to scheduled sessions, fees are earned as the program is delivered. Except as required by law that cannot be excluded, as provided in this policy, or as set out in your services agreement, fees are generally non-refundable.
2 Your statutory rights come first
Nothing in this policy or in your services agreement excludes, restricts or modifies any consumer right or guarantee that applies to you and cannot lawfully be excluded. Where mandatory consumer law in your country of residence gives you a right to cancel, a remedy or a refund, that right applies in addition to anything stated here.
3 Cancellation & cooling-off by region
Depending on where you live, you may have a statutory cancellation or “cooling-off” right. The main ones are summarised below. Where any such right applies to you, we honour it.
| Region | Your right |
|---|---|
| European Economic Area | A 14-day right to withdraw from a distance contract, subject to the immediate-performance rules in Section 4. |
| United Kingdom | A 14-day right to cancel a distance contract under the Consumer Contracts Regulations 2013, subject to Section 4. |
| Canada & Quebec | Provincial cancellation rights may apply — for example a distance-contract cancellation right in Quebec (commonly 7 days), and, in some provinces, cooling-off and written-agreement, prepayment and instalment requirements for certain prepaid or “personal development” services contracts (commonly 10 days). Where a mandatory right applies to you, we comply with it. |
| United States | A federal 3-day cooling-off right applies to certain qualifying sales, and some states give cooling-off rights for particular contract types. Where such a right applies to you, we honour it. |
| Australia | There is no general “change of mind” cooling-off right, but the consumer guarantees under the Australian Consumer Law apply and cannot be excluded (see Section 2). |
| Singapore & elsewhere | Protections under the Consumer Protection (Fair Trading) Act and any other mandatory consumer law that applies to you. |
To exercise a statutory cancellation right, send us a clear written statement within the applicable period using the details in Section 14. If you are entitled to a refund under a cooling-off right and Section 4 does not reduce it, we will refund the amounts due without undue delay and within the period required by the applicable law.
4 Immediate access & your consent
Many clients want to start straight away. If you ask us to begin during any cooling-off period — for example by accessing materials or booking or attending a session — then, to the extent the law allows:
- you expressly request that we begin providing the services during the cooling-off period; and
- you acknowledge that you will lose any right to cancel once the services have been fully performed.
If you exercise a cooling-off right after the services have begun but before they are fully performed, you may be required to pay a reasonable, proportionate amount for the services already provided up to the point you told us you were cancelling. These rules do not limit any non-excludable consumer guarantee (for example where the services were not provided with due care or were not as described).
5 Satisfaction & performance commitments
Some programs are offered with a specific satisfaction or performance commitment. Where your written services agreement includes such a commitment, the eligibility conditions, the deadline, and the remedy (which may be continued support or a refund) set out in that agreement apply. Those terms are provided to you in writing before you enrol and they govern over this policy in the event of any inconsistency.
6 What is generally not refundable
Subject to Sections 2 to 5 and to your services agreement, we do not generally provide refunds for:
- a change of mind after any applicable cooling-off period has ended;
- not attending sessions, not engaging, or not completing the program;
- not achieving a particular result (results depend on many factors, including your own effort and circumstances — see our Terms & Conditions);
- fees already due under a payment plan; or
- partial use of a program once it has been substantially delivered.
7 Payment plans
Where a program is offered on a payment plan, choosing a plan does not change the total fee payable, and the instalments remain due on the dates set out in your services agreement. Payment-plan terms are set out in that agreement and comply with applicable law. If you cancel under a right in Sections 2 to 5, we will reconcile the amounts paid and due accordingly.
8 Currency & exchange rates
Unless stated otherwise, all fees are in US dollars (USD). Where you pay in another currency or from a non-USD account, your bank or card issuer sets the exchange rate and may add conversion or foreign-transaction fees, which we do not control. Any refund is made in USD for the USD amount we received; we are not responsible for exchange-rate differences or third-party fees between payment and refund.
9 How refunds are made
Approved refunds are made to the original payment method, processed through our payment providers (for example Airwallex or Stripe). We aim to initiate approved refunds within about 10 business days of approval. The time for the funds to reach you depends on your bank or card issuer and is outside our control.
10 How to request a refund or cancel
Email us at [email protected] with your full name, the program, your enrolment/payment date, and the reason for your request. To exercise a statutory cancellation right, send a clear written statement within the applicable period (Section 3). We may ask for information reasonably needed to assess your request and, where relevant, to confirm you meet the conditions of a commitment in your services agreement.
11 Duplicate or incorrect charges
If you believe you were charged in error or more than once, contact us at [email protected]. We will investigate promptly and refund any verified duplicate or incorrect charge.
12 Chargebacks & disputes
If you have a concern about a charge, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute for an amount you genuinely owe, without first contacting us to resolve the matter, is a breach of your services agreement and we may respond with evidence of the agreement and the services provided. Nothing here affects your right to dispute a genuinely unauthorised, fraudulent or incorrect charge, or any non-excludable statutory right.
13 Order of precedence
If there is any inconsistency, the following order applies (highest first): (1) your written services agreement; (2) our Terms & Conditions; (3) this Refund & Cancellation Policy; (4) our Privacy Policy; (5) other website content. This order does not override any mandatory consumer law that applies to you.
14 Contact
TechSalesU Pte. Ltd.
Email: [email protected]
Registered office: 68 Circular Road, #02-01, Singapore 049422
We aim to acknowledge refund and cancellation requests promptly and to resolve them within the time required by applicable law.