Terms & Conditions

1 Definitions

• “Client”, “you” — the individual who enrols in, accesses or uses our services.
• “SSOS™” — The Structured Selling Operating System™, our proprietary sales methodology.
• “Program” — any training, professional development or mentorship program we provide (including The Sales Accelerator and The Sales Immersive), together with its sessions, content and materials.
• “Materials” — all content, frameworks, methodologies, templates, recordings, documents, toolkits and other materials we make available.
• “Services Agreement” — the written agreement (and any order or proposal it incorporates) you enter into with us when you enrol in a Program.

2 Our services & programs

We provide online sales training, professional development and consultancy services for sales professionals. Our programs are built on our proprietary methodology, The Structured Selling Operating System™ (SSOS™), and are delivered as one-to-one mentorship implementation programs by Joe Jacob, supported by an online course, structured materials, tools and resources. Our services are educational and instructional in nature.

We currently offer the following programs:

Fees vary by program. We discuss pricing with you during your assessment call and confirm the exact fee, payment schedule and inclusions in your Services Agreement, which you review and sign before you enrol. Payment-plan options are available, and all fees are in US dollars. See Section 4 for how enrolment works.

What each program includes

• Live one-to-one mentorship sessions with Joe Jacob (the number of sessions shown above);
• One-to-one messaging access (via WhatsApp) for support, feedback and accountability;
• Session recordings with AI-generated summaries (video, audio and text);
• The Structured Selling OS™ online course, plus structured PDFs, slide decks and notes;
• A customised Go-To-Market Playbook and sample sales decks for stages of the sales process; and
• A library of curated tech-sales toolkits (for example a Sales Process Template, Success Measures Toolkit, Golden Numbers Calculator, Market Positioning Toolkit and Territory Mapping Toolkit).

What the programs cover

Each program is structured around three sequential pillars: building the go-to-market engine (such as territory mapping, ideal-customer profiling, messaging and prospecting); sales execution (such as discovery, sales-process control and closing); and mastery (such as complex deals, expansion and operational effectiveness). The Sales Immersive focuses this arc on the prospecting and pipeline-generation skills relevant to SDRs and BDRs.

We are not your employer, recruiter, agent, or financial, investment, legal or tax adviser, and we do not provide regulated advice of any kind. We do not guarantee employment, promotion, commissions or any particular result — see Section 11.

3 Eligibility

You must be at least 18 years old and able to enter a binding contract. If you enrol on behalf of an organisation, you confirm you are authorised to bind that organisation, which will also be bound by these Terms.

4 How enrolment works

We use a consultative, no-obligation enrolment process. We do not use high-pressure sales tactics, and you are free to decide not to continue at any stage and at no cost. Enrolment typically works as follows:

1. Free initial consultation (about 30 minutes). You book a complimentary call with us so we can understand what you are looking for and assess, at a high level, whether you may be a suitable fit for one of our programs. There is no cost and no obligation.
2. Deep-dive assessment call (about 45–60 minutes). If it makes sense to continue, we arrange a more detailed call to thoroughly understand your current situation, role, goals and needs. On the same call, if we believe we have a program suited to your situation, we walk you through it in full, including what it involves and the fee; if we do not believe we can genuinely help you, we will tell you. This call is also free and carries no obligation, and you then decide whether you wish to proceed, taking as much time as you need.
3. Proposal and Services Agreement. If you decide to proceed, we issue a written proposal and a client Services Agreement that set out the agreed program, scope, fee, payment schedule, term and the other details agreed on your assessment call. You review and sign the Services Agreement and return it to us.
4. First invoice. Once your signed Services Agreement is returned, we issue your first invoice in accordance with the agreed terms.

Your enrolment is complete — and these Terms, together with your Services Agreement, take effect — once you have signed and returned the Services Agreement and we have accepted your enrolment. The Services Agreement sets out the specific Program, scope, fees, payment schedule, term, any satisfaction or performance commitment, and any conditions that apply to you, and it controls over these Terms where they differ (see Section 24).

5 Fees, billing & taxes

• Currency. Unless stated otherwise, all fees are in US dollars (USD).
• Payment. Fees are payable as set out in your Services Agreement, through our payment providers (for example Airwallex or Stripe). You authorise us and our providers to charge the amounts due.
• Payment plans. Where a Program is offered on a payment plan, all scheduled instalments are due on their dates and the full fee remains payable. Payment-plan terms are set out in your Services Agreement and comply with applicable law.
• Card and processing fees. Any card or processing fees are absorbed by us unless your Services Agreement states otherwise.
• Taxes. Fees are exclusive of any taxes, duties or levies that may apply in your jurisdiction, which are your responsibility unless we are required to collect them.
• Currency conversion. If you pay in another currency, your bank or card issuer sets the exchange rate and may add fees, which we do not control.
• Failed payments. If a payment fails or is overdue, we may pause access to the Program until it is resolved, without affecting amounts due.

6 Refunds & cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy and by your Services Agreement, which together explain your statutory cancellation rights, any cooling-off rights that apply to you, and any satisfaction or performance commitment. Nothing in these Terms excludes any consumer right that cannot lawfully be excluded.

7 Your responsibilities

To get value from a Program and to meet the conditions of any commitment in your Services Agreement, you agree to provide accurate information, attend and participate in sessions, complete agreed work, and act lawfully and professionally. You are responsible for your own decisions and actions, including how you apply what you learn in your role and with your employer and customers.

8 Acceptable use

You agree not to: share, resell, sublicense or publicly distribute the Materials or your access; record, copy or reproduce sessions or Materials except as we expressly permit; use the Materials to build, train or operate a competing offering; reverse engineer or misuse our systems; or use our services for any unlawful, infringing, harassing or harmful purpose. Breach of this section may result in suspension or termination without refund, subject to your statutory rights.

9 Intellectual property

All Materials — including The Structured Selling Operating System™ (SSOS™) methodology, our frameworks, content, course structure, toolkits, branding, and the compilation and arrangement of all of the above — are owned by or licensed to TechSalesU and are protected by intellectual-property laws. © TechSalesU Pte. Ltd. All rights reserved. You may not share, copy, reproduce or sell any part of the Materials, and all infringements will be pursued.

On full payment of the applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Materials solely for your own learning and use during your Program, and not for any commercial redistribution. All rights not expressly granted are reserved. Our names, logos and marks — including “TechSalesU” and “SSOS™” — may not be used without our prior written consent.

10 Confidentiality

Our Materials and any non-public information we share are confidential. You agree to keep them confidential, use them only for your own learning, and not disclose them to third parties without our consent. We will likewise treat information you share with us in accordance with our Privacy Policy and any confidentiality terms in your Services Agreement.

11 No earnings or results guarantee

Your results depend on many factors specific to you and outside our control — including your effort, experience, skills, market, employer, product and timing. Any figures, examples, case studies or testimonials that may be shared are for illustration only, are not typical, reflect individual circumstances, and are not a promise that you will achieve similar results. Sales is inherently variable and not every Client will achieve the same outcome. The only commitments we make to you are those expressly set out in your written Services Agreement.

12 No professional advice

Our content and sessions are general educational information and are not financial, investment, legal, tax, accounting, medical or employment advice. You should obtain independent professional advice before making decisions based on what you learn. We are not responsible for decisions you make in reliance on the Program.

13 Third-party platforms

We deliver our services using third-party platforms (for example meeting, messaging, scheduling and payment tools). Your use of those platforms is subject to their terms, and we are not responsible for their availability, performance or acts and omissions.

14 Warranties & disclaimers

We provide our services with reasonable care and skill. To the maximum extent permitted by law, and except for any guarantee or warranty that cannot lawfully be excluded, our websites, content and services are provided “as is” and “as available” without further warranties of any kind, express or implied, including as to merchantability, fitness for a particular purpose, or non-infringement.

Certain consumer laws — including the Australian Consumer Law, the UK Consumer Rights Act, and consumer protections in the EEA, Canada and elsewhere — imply guarantees or rights that cannot be excluded. Nothing in these Terms excludes, restricts or modifies those rights. Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

15 Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, commissions, opportunities, data or goodwill, however arising, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services or these Terms is limited to the total fees you actually paid us for the Program giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, death or personal injury caused by negligence, or for any non-excludable consumer rights.

16 Indemnity

You agree to indemnify and hold us harmless from claims, losses and reasonable costs arising from your breach of these Terms or your Services Agreement, your misuse of the Materials, or your unlawful or infringing conduct, except to the extent caused by us. This clause does not apply to the extent it would be unenforceable against you as a consumer under applicable law.

17 Term, suspension & termination

These Terms apply while you use our websites or services and for the duration of your Program as set out in your Services Agreement. We may suspend or terminate your access for breach of these Terms (including the acceptable-use and payment terms), subject to your statutory rights and any process in your Services Agreement. On termination, the licence in Section 9 ends. Sections that by their nature should survive (including Sections 9, 10, 11, 14, 15, 16 and 24) survive termination.

18 Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages, platform failures, illness, acts of government, or natural events. We will take reasonable steps to resume performance.

19 Privacy

We handle personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our services you acknowledge our Privacy Policy.

20 Electronic signatures

You agree that electronic signatures, acceptances and records (for example via our e-signature provider) are valid, binding and admissible to the same extent as handwritten signatures and paper records, to the extent permitted by law.

21 Assignment

You may not assign or transfer your rights or obligations without our consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or reorganisation, provided your rights are not materially reduced.

22 Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when they last changed, and material changes will be notified by appropriate means. Changes do not apply retroactively to the Services Agreement for a Program you have already enrolled in, which continues to be governed by the terms in force when you enrolled.

23 Severability & waiver

If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver of it.

24 Entire agreement & precedence

Your Services Agreement, these Terms, our Refund & Cancellation Policy and our Privacy Policy together form the entire agreement between you and us about the services, and supersede prior discussions. If there is any inconsistency, the following order applies (highest first): (1) your Services Agreement; (2) these Terms; (3) the Refund & Cancellation Policy; (4) the Privacy Policy; (5) other website content. This order does not override any mandatory consumer law that applies to you.

25 Governing law, your local rights & disputes

These Terms are governed by the laws of the Republic of Singapore. If a dispute arises, you agree to first contact us so we can try to resolve it in good faith.

If you are a consumer resident in the EEA, the United Kingdom, Australia, Canada or another jurisdiction with mandatory consumer-protection laws, nothing in these Terms deprives you of the protection of the mandatory provisions of the law of your country of residence, including any right to bring proceedings in your local courts. Subject to those mandatory rights, the courts of Singapore have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

26 Contact